Do you offer a 24/7 virtual assistant service?

No. Standard hours are Monday to Friday, 9am to 5pm UK. Evening and weekend work is available by prior arrangement in agreed windows, which is a different thing from round-the-clock cover.

What does out-of-hours work cost?

A premium on top of the standard £35 hourly rate, confirmed in writing before the work is booked, based on the window and the volume of hours.

How much notice do you need?

As much as possible — a week is comfortable for a planned deadline or event. Short-notice requests are considered on availability.

Can out-of-hours hours come out of my retainer?

Retainer hours cover standard business hours. Out-of-hours work is quoted separately so the premium is transparent rather than absorbed silently.

Out of hours

Out-of-hours and weekend admin support

Standard support runs Monday to Friday, 9am to 5pm. Some work does not: a tender due Monday morning, an event running over a weekend, a backlog that has to be cleared before the week starts. Out-of-hours cover is available by prior arrangement at a premium rate.

Ask about out-of-hours cover

UK based, EnfieldFully insuredICO registeredUK GDPR compliantNo long tie-ins

Deadline weekends

Tender documents, bid packs and reports formatted, proofed and submitted against a Monday morning deadline.

Event and launch cover

Registrations, attendee lists and enquiry handling over a weekend event, conference or product launch.

Backlog clears

A concentrated block of evening or weekend hours to clear an inbox, invoice run or CRM before normal service resumes.

How out-of-hours work is arranged

It is booked in advance, not on demand. Once the scope and window are agreed in writing, the hours are reserved and billed at a premium on top of the standard £35 hourly rate — the exact uplift depends on the window and is confirmed before anything starts.

This is deliberately not a 24/7 answering service. It is planned cover for work that genuinely falls outside business hours, delivered by the same named assistant who already knows your systems.

What it is not

There is no overnight monitoring, no on-call phone line and no guaranteed instant response outside agreed windows. Presenting otherwise would be dishonest about what a single named assistant can deliver.

For everything inside normal hours, the standard arrangement applies: messages sent during the UK working day are answered during the UK working day. Full rates are on the pricing page.

Scope

Suitable out-of-hours work

Monday-deadline tender and bid packs
Weekend event registration and enquiries
Evening invoice and payment runs
Pre-launch data and content checks
Backlog inbox clears
Month-end and quarter-end paperwork
Conference follow-up sequences
Time-critical document production

Questions

Common questions

Do you offer a 24/7 virtual assistant service?: No. Standard hours are Monday to Friday, 9am to 5pm UK. Evening and weekend work is available by prior arrangement in agreed windows, which is a different thing from round-the-clock cover.
What does out-of-hours work cost?: A premium on top of the standard £35 hourly rate, confirmed in writing before the work is booked, based on the window and the volume of hours.
How much notice do you need?: As much as possible — a week is comfortable for a planned deadline or event. Short-notice requests are considered on availability.
Can out-of-hours hours come out of my retainer?: Retainer hours cover standard business hours. Out-of-hours work is quoted separately so the premium is transparent rather than absorbed silently.

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Got a deadline that lands on a weekend?

Tell us the window and the work, and we will confirm availability and the premium rate before anything is committed.

Request a consultation