Is a virtual secretary the same as a virtual assistant?

The skills overlap, but secretarial work leans towards correspondence, document production, minutes and client contact, where general VA work also covers operational and marketing admin.

Do you handle confidential client files?

Yes, under a written confidentiality agreement, with delegated access rather than shared passwords. Wise Resolutions is fully insured, ICO registered and UK GDPR compliant.

Can you work in our house style and templates?

Yes. Documents are produced in your own templates and house style so output is indistinguishable from work produced in-house.

What does a virtual secretary cost?

£35 an hour ad hoc with a two-hour minimum, or a monthly retainer from £280 for 8 hours. No employer on-costs, recruitment fees or equipment.

Virtual secretarial

Virtual secretarial services for UK firms

Some businesses do not want a task-runner. They want a secretary: someone who handles correspondence properly, keeps the diary defensible, produces documents that look right first time and speaks to clients in the register the firm expects.

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UK based, EnfieldFully insuredICO registeredUK GDPR compliantNo long tie-ins

Correspondence

Letters and emails drafted to your standard, sent, logged and followed up — with a consistent tone your clients recognise.

Documents and minutes

Reports, agendas, board packs and meeting notes produced, formatted and circulated on time, in your own templates.

Diary and client contact

Appointments booked and confirmed, reminders issued, and enquiries answered promptly so nothing sits unacknowledged.

Secretarial support without a salaried secretary

A traditional secretary is a full-time appointment with a full-time cost. Most small practices, chambers, consultancies and independent firms need the standard of a secretary for a fraction of the hours — and that is exactly what remote secretarial support provides.

The work is delivered by one named person on UK business hours, billed on worked time, with a written scope agreed at the outset. Confidentiality is covered by a written agreement before any access is shared, and an NDA is available on request.

Who uses virtual secretarial support

Professional services firms are the most common: law firms needing correspondence and file management, accountancy practices in the run-up to filing deadlines, surveyors, architects and independent consultants.

The pattern is consistent — a small team producing a lot of client-facing paper, with a fee earner or director doing typing and chasing that costs several times more per hour than delegating it would.

Scope

Typical secretarial workload

Letter and email drafting
Audio and copy typing
Meeting agendas and minutes
Board and client pack preparation
Appointment booking and confirmation
File opening, naming and archiving
Client follow-up and acknowledgement
Template and house-style upkeep

Questions

Common questions

Is a virtual secretary the same as a virtual assistant?: The skills overlap, but secretarial work leans towards correspondence, document production, minutes and client contact, where general VA work also covers operational and marketing admin.
Do you handle confidential client files?: Yes, under a written confidentiality agreement, with delegated access rather than shared passwords. Wise Resolutions is fully insured, ICO registered and UK GDPR compliant.
Can you work in our house style and templates?: Yes. Documents are produced in your own templates and house style so output is indistinguishable from work produced in-house.
What does a virtual secretary cost?: £35 an hour ad hoc with a two-hour minimum, or a monthly retainer from £280 for 8 hours. No employer on-costs, recruitment fees or equipment.

Virtual PA services VA for law firms VA for accountants Pricing

Secretarial standards, sensible hours

Twenty minutes on a call to work through the correspondence and document load, and what it would take to move it across.

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