Credit control is the quiet win
Trade and wholesale businesses in the Lee Valley routinely carry thirty to sixty days of unpaid invoices, not because customers refuse to pay but because nobody sends the statement or makes the call. Chasing is uncomfortable and always loses to the actual work.
Handing it to an assistant makes it routine rather than confrontational: statements on the same date each month, polite reminders on a fixed schedule, escalation only where it is genuinely warranted.
