Industries we support
Virtual assistant for e-commerce businesses
Every unanswered customer email is a refund request or a one-star review waiting to happen. Wise Resolutions keeps your support inbox clear, your returns moving and your suppliers chased so you can work on the brand instead of the queue.
Book a free 20-min callSound familiar?
Where the hours disappear
- Support inbox backed up after every campaign
- Returns and WISMO queries answered days late
- Listings and stock data slowly going out of date
- Suppliers who only reply when chased
Support that scales with your peak, not your payroll
Q4, a launch or a viral post triples the inbox overnight and then it settles again. Hours flex with that curve instead of locking you into a permanent salary for an occasional peak.
Response time is a conversion metric. Answering pre-purchase questions the same day quietly recovers carts you would otherwise never see again.
What gets handled
Support built for e-commerce businesses
Customer service inbox
Order, delivery and returns queries answered in your brand voice, escalating only what genuinely needs you.
Order and returns coordination
Refunds, replacements and courier claims processed and tracked so nothing stalls halfway through.
Listing and catalogue admin
Product data, descriptions, images and stock levels kept accurate across Shopify, Etsy or Amazon.
Supplier and logistics chasing
Purchase orders followed up, lead times confirmed and delays flagged before customers find out first.
Questions
E-commerce FAQs
- Which platforms do you work with?
- Shopify, WooCommerce, Etsy, eBay and Amazon Seller Central, plus helpdesks such as Gorgias, Zendesk, Freshdesk or a plain shared inbox.
- Can you cover a busy period only?
- Yes. Ad-hoc hours at £32 are designed exactly for that — scale up for Q4 or a launch, scale back afterwards with no notice period.
Ready to hand over the admin?
Twenty minutes, no obligation — we work out where your hours are going and whether this is worth doing.
Request a consultation