Service
This is social media administration, not a marketing agency: replying to messages, monitoring comments, scheduling content you have already created, and making sure enquiries that arrive through social channels are actually answered.
Book a free 20-min callDirect messages and comments monitored during business hours, answered where routine and escalated where they matter.
Content you or your marketing team have produced loaded, scheduled and published on an agreed calendar.
Business information, opening hours, links and pinned posts kept accurate across platforms.
For a lot of small businesses, a meaningful share of enquiries now arrive as Instagram DMs, Facebook messages or LinkedIn requests — and those inboxes are checked far less rigorously than email. Enquiries sit for days and are quietly lost.
Treating social messages as part of the enquiry inbox, with the same response standard, is usually the highest-value part of this service.
It is not strategy, brand campaigns, paid advertising or content creation. Where you have a marketer or content creator, we liaise with them and handle the administrative half — scheduling, monitoring, responding and reporting.
Being clear about that boundary matters: it keeps the rate at £35 an hour rather than agency retainer pricing, and it avoids promising marketing outcomes that admin support cannot deliver.
Scope
Questions
Twenty minutes to work out how many enquiries are arriving through social and what happens to them now.
Request a consultation