Industries we support
Virtual assistant for estate and lettings agents
Property moves at the speed of the slowest reply. A missed callback on a Tuesday afternoon is a valuation that goes to the agent down the road. Wise Resolutions keeps the enquiries answered and the pipeline paperwork moving while you are out on viewings.
Book a free 20-min callSound familiar?
Where the hours disappear
- Portal enquiries sitting unanswered until the evening
- Viewing diaries rearranged three times a day
- Referencing and compliance documents chased by nobody
- CRM full of stale, half-completed records
The admin that quietly costs you instructions
Most independent agencies lose deals not to price but to response time. Cover for the inbox and the phone follow-ups during viewing hours means every enquiry gets a professional reply the same day.
Support runs inside your own systems — your CRM, your inbox, your drive — so nothing is migrated and nothing leaves with anybody.
What gets handled
Support built for estate and lettings agents
Viewing and valuation coordination
Enquiries acknowledged fast, viewings booked around your diary, confirmations and reminders sent, cancellations rebooked rather than lost.
Compliance and referencing chasing
Right to Rent documents, references, EPCs, gas and electrical certificates followed up until they are actually in the file.
CRM and portal housekeeping
Listings kept accurate, applicant records completed, dead leads cleared out and follow-up sequences run on cold enquiries.
Landlord and vendor updates
Weekly feedback summaries written and sent so clients stop ringing to ask what is happening.
Questions
Estate agents FAQs
- Can you work in our CRM?
- Yes. Work is done in whatever you already use — Reapit, Alto, Jupix, Street or a spreadsheet — with access set at whatever level you are comfortable with.
- Do you handle tenant-facing communication?
- Where you want it, yes, using your templates and tone. Anything needing a regulated judgement stays with you.
Ready to hand over the admin?
Twenty minutes, no obligation — we work out where your hours are going and whether this is worth doing.
Request a consultation