Business support
Business support is the layer that keeps a small company running: invoices raised, enquiries answered, records straight, clients looked after. It is rarely urgent, always important, and the first thing to slip when the owner is doing the billable work as well.
Book a free 20-min callInbox, filing, document formatting, data entry and the recurring paperwork that never makes it to the top of the list.
Raising invoices, chasing overdue payments, collating receipts and keeping records ready for your accountant.
Enquiries answered the same day, onboarding packs sent, follow-ups chased and CRM records kept accurate.
The pattern is consistent across sectors: the owner is the fastest person at every task, so every task ends up with the owner. Enquiries get answered late in the evening, invoices go out a fortnight after the job, and the filing waits for a quiet week that never comes.
None of that is a discipline problem. It is a capacity problem, and it is solved by moving a small number of defined, repeatable jobs to someone whose only role is to do them on a fixed rhythm.
The first call identifies one task to move across — usually inbox triage or invoicing. A short handover documents how you want it done, access is granted at the narrowest useful level, and the work starts within about a week rather than after a long onboarding programme.
From there support grows only where it earns its place. Every ad-hoc invoice carries a timed breakdown, so you can see exactly where hours went and stop anything that is not worth what it costs.
Scope
Questions
Twenty minutes, no obligation — we work out where your hours are going and what should move first.
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